Refund Policy

Weiss Boutique Genève Returns and Refunds Policy

At Weiss Boutique Genève, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our returns and refunds policy is carefully designed to guarantee maximum satisfaction, subject to certain conditions. Please carefully read the following guidelines regarding returns and refunds.

100% return guarantee on new products.
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No refunds on sale items.
Items purchased during the sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even if the sizing is incorrect.

Customers are responsible for return shipping costs.
Weiss Boutique Genève does not reimburse return shipping costs and is not liable for any costs incurred during the return process. See our terms and conditions for full details.

Return notification deadline:
Returns must be submitted within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline to be eligible for a return.

Sale items cannot be exchanged, even if the size is incorrect. Please ensure you choose the correct size before purchasing.

100% Warranty on Defective Items
We offer a full warranty on all defective items. If a product exhibits manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Returns Process
To initiate a return, please email us at info@weissboutiquegeneve.com

Once your return is approved, you will receive detailed instructions to complete the return process.

Returns cannot be processed without a completed return form. Please ensure you include this form with your return shipment to ensure your request is processed correctly.

Conclusion:
Weiss Boutique Genève is committed to ensuring customer satisfaction. By adhering to our returns and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service at info@weissboutiquegeneve.com